Voice Mail

VOICE MAIL
¡§To use or not to use¡¨ voice mail is the question for business organizations. Many businesses have already made a decision.
Currently two million businesses use voice mail¡Xand use is expected to grow by 40-50 percent each year. In 1988, 28 percent of companies with more than 1,000 employees had voice mail; in 1993, 70 percent of those companies used the technology.
Those businesses that have not yet made a decision, however, must consider the advantages and the disadvantages of doing so before jumping on the bandwagon and purchasing a voice-mail system. In spite of the increased popularity of voice mail, many customer-service oriented organizations, such as banks, have decided the disadvantages far outweigh the advantages. Only six percent of the banking industry use voice mail. Other organizations have decided to make limited use of voice mail.
Pillsbury¡¦s public relations department tries to use voice mail only at night or when staff members are in meeting...