EFQM and MBNQA

Critically analyze the role and application of self-assessment model such as EFQM and MBNQA.

Organizations everywhere are seeking to improve their business performance, measure themselves against world-class standards and focus their efforts on the customer. To help this process, many are turning to total quality model such as European Foundation Quality Model (EFQM) and the Malcolm Baldrige National Quality Award (MBNQA).


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