Conflict Management

Conflict Management
Introduction
Conflict is inevitable in business situations. At times conflict can cause discord that gets in the way of a team reaching its goals. But conflict is not always bad. When conflict is addressed and dealt with, it can lead to growth and a higher level of goal attainment. If conflicts do occur, it's important that they be recognized early and handled promptly for the team to function at its highest level. It's also important, however, to realize that disagreements among team members are not in and of themselves conflict, and are vital in getting different opinions and information and helping the group to make better choices. Dealing with conflict up front leads to open communication, conscious cooperation among team members, and increased productivity!

Having an understanding about how people deal with conflict can make managing and resolving conflict a little easier. Everyone uses a variety of styles in conflict situations. When looking at confl...